Overview
BizBay is an online marketplace where business owners list businesses for sale and buyers find them. We sell online services, not physical goods, so there is nothing to ship or return. This policy explains when and how you can cancel a paid service and get your money back.
It covers payments made to BizBay: listing packages, paid features, subscriptions and brokerage fees. Free listings involve no payment, so there is nothing to refund.
Your rights under Bahraini law
This policy adds to your rights under Bahrain's Consumer Protection Law (Law No. 35 of 2012) and its executive regulations. It does not limit them. If anything here conflicts with the law, the law applies.
Listing packages and paid features
You get a full refund of a listing package or paid feature if:
- you ask for it within 15 days of paying, and your listing has not yet been published;
- we decline your listing at review, or remove it for any reason other than a breach of our Terms and Conditions;
- a fault on our side stops your listing from being published, or a paid feature from working, and we cannot fix it within 7 days of you telling us.
Once your listing is published and the paid features are active, the service has been delivered, so the fee is not refunded except in the cases above or where the law requires it.
Subscriptions
- You can cancel at any time from your account or by emailing us. You keep access until the end of the period you have paid for, and you are not charged again.
- If you cancel within 15 days of your first payment and have not used any paid feature, we refund that payment in full.
- If a renewal charge was made by mistake, tell us within 15 days of the renewal date. If you have not used the renewed period, we refund it in full.
Brokerage and advisory services
Where BizBay acts as broker or adviser, the fees, including any commission on a completed sale, are set out in a written agreement signed before work begins. That agreement says when fees are due and when they are refunded, alongside this policy.
Payments between buyers and sellers
BizBay is not a party to the sale of a business. We do not receive or hold the purchase price, deposits or any other money that buyers and sellers pay each other, so we cannot refund them.
Any refund between a buyer and a seller is governed by their own agreement. We recommend a written agreement and professional legal advice before any money changes hands. If you believe a user has acted dishonestly, report it to us and we will look into it.
Payment errors
If you were charged twice or charged the wrong amount, we refund the difference in full as soon as we confirm the error.
How to request a refund
Email hi@mybizbay.com with the subject “Refund request” and include:
- your name and the email address of your BizBay account;
- the date and amount of the payment;
- the payment reference from your receipt, if you have it;
- the listing or service the payment was for;
- why you are asking for a refund.
We confirm we have received your request within 2 business days, and tell you our decision within 5 business days of receiving everything we need.
How refunds are paid
- Refunds go back to the card or payment method you paid with, in the same currency and for the same amount.
- BizBay does not charge any fee for a refund.
- Once we issue a refund, your bank or card provider usually takes 5 to 14 business days to show it on your account.
Contact us
For questions about this policy or a refund, contact us:
If you are not satisfied with how we have handled your request, you can contact the Consumer Protection Directorate of the Ministry of Industry and Commerce.
Changes to this policy
We may update this policy from time to time. The version in force when you made a payment applies to that payment. The date at the top of this page shows when it was last updated.